Return & Refund Policy

Last updated: June 1, 2026

Eligibility for Returns

To be eligible for a return, your item must be in its original condition and you must meet the following conditions:

• Item is returned within 30 days of delivery
• Item is in its original packaging with all original tags attached
• Item is unworn, unaltered, and unused
• Item is not a final sale or clearance item

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@elovena.shop. We will respond to your request within 1-2 business days with instructions on how to proceed. Please ensure you provide your order number, reason for return, and any other relevant details to facilitate a smooth return process.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5-7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary, and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your bank or credit card company as it may take some time before your refund is officially posted. If you have done this and you still have not received your refund, please contact us at support@elovena.shop and we will investigate further.

Exchanges

We only offer exchanges for defective or damaged items. If you receive an item that is defective or damaged, please contact our support team within 30 days of delivery and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure your return is delivered safely. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to us at support@elovena.shop. We’re here to help and look forward to assisting you.